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Typically within 1–2 business days. Billing and urgent account issues are triaged first.
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Common questions
I have a question before I subscribe. Who can I talk to?
Send us a note through the form below or email [email protected] directly. We read everything and reply personally, usually within one or two business days.
Is Sublimino safe for someone with anxiety, depression, or PTSD?
Sublimino is a general-wellness product and not a substitute for clinical care. Many users with anxiety find it helpful, but if you are in active treatment or have a serious mental health condition, please check with your clinician first. If you feel destabilized during or after a session, stop using it and seek professional support.
Can hypnosis audio really change a habit?
It can help, and the research on hypnotherapy for habit change is genuinely promising, but it is not magic. Think of a Sublimino session as a structured focus tool that helps your conscious and subconscious mind align on what you want to change. Consistency and realistic expectations matter more than any single session.
Do I need headphones?
Yes, stereo headphones are strongly recommended. The binaural beat layer only works when each ear receives a slightly different frequency; it will not function through a mono speaker. The hypnosis narration and music layers still work without headphones, but you will be missing one of the three modalities.
I found a bug or my session failed to generate.
Sorry about that. Send us the approximate time and the goal you were working on, and we will dig in. If a generation credit was used on a failed session, we will refund it.